HSV Voice Readers’ Choice Award Winner Every Year, 2022–2026

About the Owners - Joe Price & Cindy Lawrence-Price

When Joe and Cindy became the owners of Village Home Care in January 2021, they shared a simple goal: to make a meaningful difference in the lives of individuals and families in Hot Springs Village.

As owners of this family-operated business, Joe and Cindy believe that providing dependable home care begins with listening, understanding each family’s concerns, and building relationships based on trust.

Their commitment is to maintain a welcoming, community-focused business where families feel comfortable asking questions, discussing their needs, and finding the support that is right for them.

Who We Are - Village Home Care

Caregivers You Can Trust

At Village Home Care, we believe that great caregiving begins with trust. We understand how important it is for families to feel comfortable welcoming someone into their loved one’s home.

Our caregivers focus on building genuine relationships, respecting personal routines and preferences, and helping clients maintain their independence. We want every individual we serve to feel valued, heard, and comfortable in their own home.

Experienced and Supportive

Every individual has different needs, abilities, and daily routines. Village Home Care offers practical, non-medical assistance with everyday activities, including meal preparation, personal hygiene, light housekeeping, mobility assistance, and companionship.

Whether someone needs occasional help or more consistent support, our team works to make daily life easier while encouraging clients to remain as independent as possible.

Our Commitment to Quality Care

The safety and well-being of our clients are essential to everything we do. Village Home Care maintains thorough hiring and screening procedures to help ensure our caregivers are qualified and dependable.

All caregivers undergo comprehensive nationwide criminal background checks and pre-employment drug screening. Employees are also subject to random drug testing throughout their employment.

Our caregivers receive initial orientation and ongoing training to strengthen their skills, maintain professional standards, and provide safe, reliable non-medical assistance.

Your Loved Ones Are in Good Hands

Our Business Ethics

At Village Home Care, we believe that operating with honesty, integrity, and accountability is essential to earning and maintaining the trust of our community.

Our Business Commitments

Professional Responsibility: We employ our caregivers directly, maintain workers’ compensation and professional liability insurance, and manage payroll and employment taxes in accordance with applicable laws.
Ethical Conduct: We expect all employees to demonstrate honesty, professionalism, and responsible behavior in their interactions with clients, families, and coworkers.
Client Confidentiality: We safeguard personal information and respect each client’s right to privacy.
Responsible Staffing: We accept caregiving assignments only when we have the appropriate personnel and resources available to meet the client’s needs.
Open Communication: We welcome questions, feedback, and concerns from clients and families and work to address them promptly and respectfully.

Consumer Protection

Our Business Ethics

We believe families should have clear information and a thorough understanding of their caregiving arrangements before services begin.

Our Client Protection Standards

Free In-Home Evaluation: We meet with prospective clients to assess their needs, discuss expectations, and determine appropriate services before care begins.
Written Care Plans: Each client receives an individualized care plan identifying the assistance and caregiving tasks to be provided.
Transparent Service Agreements: Clients or their authorized representatives receive a written agreement outlining services, hourly rates, payment terms, and cancellation policies.
Hourly Billing: All caregiving services are billed at an hourly rate, with a minimum of three hours per visit.
Ongoing Quality Assurance: Our case manager conducts and documents face-to-face quality assurance visits at least once every 60 days to review services and address changing needs.