Village Home Care has been in business since 2010 and was acquired by Bob and Stephenie Hebert, Aug. 1, 2014. Prior to moving to Hot Springs Village in 2013, Bob and Stephenie owned and operated Carefree Home Care in Scottsdale, AZ, for 17+ years. Upon selling the company at the end of 2012 they had over 100 employees working for them from three offices. Together, the owners of Village Home Care have over 30-years of experience providing personal care and housekeeping services to the elderly.
A. At Village Home Care (VHC) we operate our businesses with due diligence and professional care in accordance with professional standards and best practices, including carrying workman’s compensation and professional liability insurance, and maintaining a payroll service that complies with all state and federal laws. All of our employees work directly for us, and we are responsible for their payroll taxes.
B. As a business we maintain high standards of conduct and character and require the same of our employees.
C. We maintain the privacy and confidentiality of client information obtained in the course of performing our duties, unless disclosure is required by legal authority. Such information will not be used for personal benefit or released to inappropriate parties.
D. We ensure that all employees maintain competency in the home care service areas through annual training programs.
E. We only undertake those clients, or commitments, which we can reasonably expect to service or complete in a timely manner and with professional competence.
F. We openly address client problems or issues that are brought forward and promptly address and resolve them in a timely manner and with professional courtesy and competence.
A. We perform an on-site, face-to-face evaluation of care for each client prior to the start of services. (There may be exemptions to this for Hospice cases.)
B. We create and maintain a written plan of care that is client-specific and that includes tasks, duties, services, and information necessary for the Caregiver to properly provide care services for the client.
C. For the purpose of consumer/client protection, we provide a written Service Agreement that is signed by the client or the client’s financially responsible party and a representative of VHC. A copy of this agreement will be provided to the client before services commence. This agreement shall include at a minimum:
1. The cost of the services provided, and the unit of service charged (i.e., per hour, per shift, or daily).
2. Cancellation (or early cancellation procedures), costs, charges, payments and/or penalties.
3. The names of the person(s) receiving the care services.
4. A brief description of services to be provided.
D. Our Case Manager conducts and documents face-to-face quality assurance visits with all clients at least once every 60 days.
Our employee training program for elderly care meets or exceeds guidelines set forth by the state of Arkansas. It is designed to teach and annually reinforce the skills required for our employees to provide the necessary assistance and care as outlined above.